RETURN AND REFUND POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unworn, unused, and returned in its original condition and packaging. You’ll also need the receipt or proof of purchase. Due to the handcrafted nature of our products, slight variations in texture, tone, pattern, and finish may occur and are considered part of each piece’s unique character. These variations are not considered faults.

 To start a return, you can contact us at iyalsupport@gmail.com. Please note that returns will need to be sent to the following address:

13 Fairfax Road, Farnborough, Hampshire, United Kingdom, GU14 8JP

If your return is accepted, we’ll provide instructions on how and where to send your package. Return shipping costs are the responsibility of the customer unless the item is confirmed to be damaged, faulty, or if you receive the wrong item.

You can always contact us for any return question at iyalsupport@gmail.com.

Damages and issues
 Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us within 48 hours of delivery with clear images of the issue. 

Exceptions / non-returnable items
We do not accept returns on:

  • Sale items

  • Gift cards

  • Worn, used, or damaged items

  • Items returned without original packaging 

Please contact us if you have any questions before placing your order.

Exchanges
 The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
 Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
 We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
 If more than 15 business days have passed since we’ve approved your return, please contact us at iyalsupport@gmail.com.